FAQ
Can’t find your answer? Call (609) 228-9440, Monday–Friday, 8am–4pm CT, or contact us.
Ordering & design
Can I order just one, or do I need to buy in bulk?
You can order just one. There are no minimums. Design a single cup yourself in the Design Studio, or for a team, event or business order with your logo, request a bulk quote for volume pricing.
What’s the difference between UV print and sublimation?
UV print is a permanent, full-color print applied directly to the surface of a colored tumbler. It’s the right fit for company logos, monograms and simple designs.
Sublimation heat-transfers the ink into the coating of a white tumbler, so it suits photos of family or pets, custom gifts and designs that cover the whole surface.
Will I see my design before it’s made?
Yes. In the Design Studio you see a live preview before you buy. For bulk orders, our team sends you a free mockup to approve before your order is made.
What file types do you accept?
We accept common formats like JPG, PNG, PDF, SVG and AI. Not sure if your file will work? Send what you have and we’ll work with you to get it print-ready.
I have an idea, but I’m not sure which cup to choose.
Our team specializes in drinkware and design, and we’ll help you pick the right product for your style, budget and needs. Contact us or call (609) 228-9440.
Shipping
How long does it take to ship?
Ready-to-ship designs ship within 2 business days, designs from our online studio within 3, and bulk orders within 4. Very large orders take longer: 500–1,999 units ship in 4–6 business days, and 2,000 or more in 7+. Once shipped, most orders arrive in 2–5 business days.
How much is shipping?
Standard shipping is free on orders of $50 or more. Under $50, you’ll see the rate at checkout. Expedited shipping is available on most orders.
Will I get tracking?
Yes. We email your tracking number as soon as your label is created. Tracking starts updating once the carrier picks up your package.
Does my order come with straws?
Items that come with a straw say so in their description.
Orders & returns
Can I change or add to my order after it’s placed?
We can’t add to or change an order once it’s placed, including the shipping address. Please check your order and details before you pay.
What’s your return policy?
You can return items within 30 days of receiving your order for store credit. Email custom@hoggoutfitters.com to start a return. Original shipping costs aren’t refundable. Full details are in our Return Policy.
What if my order arrives damaged or something is missing?
Email custom@hoggoutfitters.com within 30 days of receiving your order, with a photo or video of the problem, and we’ll issue store credit for the affected items.